Americans ask AI for health care. Hospitals think the answer is more chatbots.
Quick Insights
The Bottom Line
Hospitals are launching branded chatbots as Americans increasingly use AI for health advice.
How This Affects You
Your access to health information and medical assistance may shift towards hospital-branded AI chatbots, potentially offering a safer alternative to commercial versions.
AI Summary
Health systems across the country are rolling out their own branded chatbots as Americans increasingly use Large Language Models for health advice. These new offerings aim to harness the popular tool, steer people to their services, and provide a safer alternative to commercial versions. Executives frame the chatbots as a convenience for patients, offering a service with digital equity. This burgeoning trend is raising immediate questions and concerns for the country's health care system. Allon Bloch, CEO of clinical AI company K Health, states that healthcare is at an "inflection point" as demand accelerates and patients already use AI.
What's Being Done
Health systems nationwide are rolling out their own branded chatbots to meet patient demand and steer them to services.
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